返金ポリシー

Order Cancellation

  • Cancellation Window: You can request to cancel your order at any time before it has been shipped. If your cancellation request is submitted prior to shipment and within this eligible timeframe, your order will be cancelled successfully and a full refund will be issued.

  • Order Processing Time: Please note that our standard order handling and processing time is 2 business days after an order is placed. Once the package has been handed over to the carrier and shipped out, the order can no longer be cancelled. In such cases, you will need to follow our standard return process after receiving the item.

30-Day Return Period

We have a 30-day return policy. You have 30 days from the date of your order to request a return. To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn and unused

  • In its original packaging

  • With proof of purchase (order confirmation / receipt)

To start a return, contact us at inkartlink@gmail.com before sending anything back. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any questions at inkartlink@gmail.com.

Change-of-Mind Returns

If you’ve simply changed your mind or no longer want your order and there is no fault with the product, we can accept a return under the following conditions:

  • Your return request is made within 30 days of the order date

  • The product is unused, unopened, and in its original packaging

  • You have proof of purchase

For change-of-mind returns:

  • A 15% restocking fee will be deducted from your refund

  • Shipping costs are non-refundable

Once your return is approved, please send your package to our designated return address below. Please note that customers are responsible for the return shipping costs for change-of-mind returns.

📍 Return Address

Please ensure the address is written exactly as follows to avoid any logistics delays:

  • Recipient Name: QianCheng

  • Street Address: No. 583, Tongfeng East Road

  • City: Kunshan

  • State/Province: Jiangsu

  • Postal Code: 215300

  • Country: China

  • Phone: +86 151 5168 7597

Damages, Defects & Incorrect Items

Please inspect your order upon delivery and contact us immediately at inkartlink@gmail.com if:

  • Your item is defective or damaged, or

  • You receive the wrong item

We’ll evaluate the issue and make it right with a replacement or refund (no restocking fee applied in these cases, and we will provide specific instructions or coverage for the return shipping if a return is required).

Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Sale items

  • Gift cards

  • Products that have been opened, used, or are not in their original condition, unless there is a defect or issue with the product

If you’re unsure about whether your item qualifies, contact us before sending it back.

Exchanges

If you would like a different item, the fastest way is to:

  1. Request a return for the original item (subject to the conditions and fees above), and

  2. Place a new order for the item you want.

Refunds

We will notify you once we’ve received and inspected your return and confirm whether your refund is approved. If approved:

  • Your refund will be processed to your original payment method

  • We will deduct the 15% restocking fee (for change-of-mind returns)

  • Original shipping costs are non-refundable

  • Refunds typically appear within 10 business days, depending on your bank or card provider

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at inkartlink@gmail.com.