At INKARTLINK, customer satisfaction and experience are always our top priorities.Not long ago, we encountered an unexpected situation that reaffirmed our commitment to that promise.
On a regular workday, we received an unfamiliar international call. The voice on the other end sounded a bit anxious — a customer explained that they had placed an order but never received the package. After trying to reach us via email with no success, they decided to call us directly, hoping the issue could be resolved quickly.
We immediately paused our tasks and looked up the customer’s order. It was a large order — a total of 333 tattoo stickers, originally intended for an upcoming celebration.
Unfortunately, after checking the logistics information, we discovered that the parcel had indeed been lost in transit.Once we confirmed the situation, we wasted no time. We immediately contacted our warehouse and arranged for a priority reshipment of the entire order.
We also followed up with the customer, keeping them updated with every step of the new shipment.
In cross-border e-commerce, logistics uncertainties are sometimes unavoidable. But we believe what truly builds a trustworthy brand is how we respond when things go wrong.We firmly believe that the warmth of our service is the heart of INKARTLINK’s strength.
We hope that every customer who chooses INKARTLINK enjoys a pleasant and worry-free shopping experience.Even when setbacks occur, we’ll do everything we can — with speed and care — to make things right again.Thank you to this customer for their understanding and trust — and thank you to every one of our valued supporters.We’ll keep working hard to ensure that each tattoo sticker isn’t just an expression of art — but a testament to our service and our promise.
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